FAQs

What currency are the prices listed in?
All prices on our site are in USD.

When will my order ship?
We aim to ship orders as quickly as possible. Please allow 1-3 business days for production before your order is shipped. Delivery typically takes 7-14 business days.
Tracking numbers will be provided the day after your order has been shipped. If you have not received a tracking number within 7 business days, please contact us at info.egreenwich@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days from the date of delivery to return it for a full refund. Please note, you are responsible for covering the shipping costs for returns. Once we receive the returned product, we will refund the full amount of your original purchase.

To ensure a smooth return process, please include your name and order number with the returned parcel.

Important:

• If your package is still in transit, you will need to wait for it to arrive before initiating a return and receiving your refund.
• Clothing items must be returned unworn, unwashed, and with all original tags attached. Items with any signs of wear, damage, stains, or odors will not be accepted.

Can I cancel my order?
Yes, you can cancel your order with no penalty, as long as it has not yet shipped. If the order has already been sent, you can use our simple return system for a full refund.

What if I entered the wrong address?
If you’ve entered an incorrect address, simply reply to your order confirmation email and let us know. If the address is incorrect, please notify us within 24 hours of placing the order. Unfortunately, we cannot issue refunds for incorrect addresses after this 24-hour window.

How long does shipping take?
Delivery times are typically 7-14 business days within the USA. Shipping times may vary depending on your location as we ship from different fulfillment centers worldwide.

Have a question that wasn’t answered?
If you have additional questions, feel free to email us at info.egreenwich@gmail.com. We’re happy to assist in any way we can.