Refund policy
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
• Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
• You will also need to provide the receipt or proof of purchase.
To start a return, please contact us at Info.egreenwich@gmail.com. Note that returns should be sent to the following address: [INSERT RETURN ADDRESS].
Once your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package. Please note that any items sent back without first requesting a return will not be accepted.
For any return questions, feel free to reach out to us at Info.egreenwich@gmail.com.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if:
• The item is defective
• The item is damaged
• You received the wrong item
This allows us to evaluate the issue and correct it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to exchange an item is to return the original product. Once the return is accepted, you can place a new order for the desired item.
Refunds
We will notify you once we’ve received and inspected your return. If the refund is approved, it will be processed and refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at Info.egreenwich@gmail.com.